ACE Surgical Supply Company - Legal Terms & Conditions

ACE Surgical Supply is not accepting international orders through this web site. If you are a customer or distributor outside of the United States, please contact our Customer Service department. Our Customer Service Department is available weekdays from 8 a.m. to 7 p.m. EST. Orders may be placed by telephone, fax, mail or email. Our telephone number is 800-441-3100 (toll-free); fax number is 800-583-3150 (toll-free). Our mailing address is 1034 Pearl Street, Brockton, MA 02301. Our email address is Orders under $30.00 will incur an additional $5.00 handling charge. When placing orders using this web site, applicable sales tax is NOT charged at the time of checkout. All orders placed using this web site are reviewed offline and applicable sales tax is charged separately to the credit card used to place the order or billed to your ACE Account. To receive an email update of tax charged to your order, please be sure we have an updated email on file and you are not blocking email from

Federal Law requires us to keep a current copy of your state license on file. If you intend on ordering Class II, III, IV and V controlled substances, we are required to keep a current copy of your DEA registration on file. Orders for Class II controlled substances should be placed on a DEA Form 222. With your initial order, please supply us with a copy of your state license and DEA registration, if applicable.

ACE offers a complete repair department for repair, reconditioning, sharpening and recalibration. ACE repairs instruments, and equipment including Hall Type Drills, gauges, hoses, electric and air driven handpieces, sterilizers and more. Items sent to ACE for repair must be cleaned and sterilized if applicable. For warranty repairs or repair/replacement of defective items, please enclose a copy of the original invoice. Please note, shipping charges  are not included as part of the warranty.

We want you to feel completely satisfied with your purchase from ACE Surgical. If you are not satisfied with your purchase, please feel free to contact us at 800-441-3100 to obtain a Return Authorization Number (RAN). All returns must be shipped prepaid to be accepted by our Return Department. We cannot accept any returns after 90 days from invoice date. 

All returns must be in saleable condition; we cannot accept back any product that has been used, opened, written on or not in its saleable condition. Sterile product that has been opened cannot be returned. Sterile products cannot be returned after 30 days. A 20% restocking fee will be applied to merchandise after the 30 day purchase period. Special order items or items that are noted “non-returnable” may not be returned.  RX items require a PDRA form to accompany all RX returns. Please contact customer service to obtain form before returning RX products. Sterile Solutions for Injection and Irrigation are NON RETURNABLE.

Orders are generally shipped within 24 hours upon receipt and shipped via UPS. Shipping charges are based on method of shipment, weight and destination. Special shipping services are available upon request, at an additional charge. These include: UPS Next Day Air and UPS Second Day Air. We do not ship orders COD.

We accept all major credit cards. We do offer net terms and accept purchase orders upon credit approval. Credit terms are net 30 days from invoice date. Balance not paid within 30 days will accrue a monthly finance charge of 1.5%. Foreign orders are prepaid wire transfer only. Any insurance, duties or shipping charges are the responsibility of the customer.

All prices are subject to change without notice. All prices are in U.S. Dollars. Prices do not include shipping and any taxes. Due to manufacturer and distributor pricing policies our prices are subject to change without notice. We are not responsible for typographical errors.

Institutional orders must be faxed or mailed on an official purchase order. Please call for current pricing and item availability. All institutional orders are net 30 days and shipped complete unless otherwise specified on the purchase order. Shipping charges are FOB Brockton, MA. 

Upon receipt of your shipment, inspect all cartons for any visible damage. If any parcel is visibly damaged, do not accept it. Immediately notify the carrier if there is any concealed damage. Retain all packing material and boxes. Claims for missing or damaged items must be reported within 48 hours of receipt of order. Before reporting missing items, check your packing slip to ensure the item(s) have not been backordered. Do not accept a shipment that is damaged or does not agree with the shipping receipt until the carrier endorses a statement of regularity on the face of the receipt.

ACE instruments are guaranteed to be free from defects in workmanship and material. Any ACE instrument which proves defective in workmanship or material will either be repaired or replaced, at our discretion, without charge. ACE Surgical has a state-of-the-art repair department, repairing all surgical handpieces, bur guards and hoses, as well as performing instrument maintenance, re-tipping of carbide instruments and sharpening of scissors.

All customers of ACE Surgical Supply Co., Inc. are welcome to enroll in our ACE+Plus Loyalty Program. Enrollment is free. To review the complete benefits of the loyalty program or to enroll, please visit the ACE+Plus section of this web site. Program benefits are only recognized by enrolled program members who qualify for the program by spending $10,000 or more with ACE Surgical within a calendar year. All dollars spent including shipping, within a calendar year, is calculated toward qualification. At the point an enrolled customer becomes qualified, benefits automatically go into effect for a period of 12 months following this initial qualification date. This date is termed the program members "ACE+Plus Anniversary Date". Each subsequent year, a qualified program customer can continue to renew their qualified benefits by continuing to spend $10,000 or more within the following 12 months from their ACE+Plus Anniversary Date.

Qualified ACE+Plus Customers receive automatic benefits with every order, which includes, but is not limited to, percentage of product discounts off of regular (retail) product prices and FREE Ground Shipping. FREE Ground Shipping does not include special order/drop shipped items or heavy weight items (items with an individual weight of 13 lbs. or more).

An ACE+Plus member cannot combine their discount with any other regular customer product promotion or discount, unless otherwise specifically stated within the advertisement and promotion details. In most instances, ACE+Plus Qualified Members receive everyday savings on all products, which meet or exceed the limitations of monthly specials offered to regular customers. If an ACE+Plus customer elects to obtain products on promotion offered to the regular customers, the ACE+Plus member will be charged the regular/retail price for these products.

ACE+Plus Program details are subject to change without notice. ACE Surgical will take every step to communicate in advance, any and all program changes with our enrolled and qualified program customers. As part of the enrollment agreement, in order to maintain enrollment and qualified status, all program members must maintain an active e-mail address or the account may be subject to disqualification from the program.