|ACE Surgical Supply Co., Inc.: Legal Terms and Contitions Policies
|| Customer Service Department is available weekdays 8 am-6pm EST. Place orders by phone, fax, mail or email. Phone number is 800-441-3100; fax is 800-583-3150. Mailing address is 1034 Pearl Street, Brockton, MA 02301. Email address is firstname.lastname@example.org. Orders under $30.00 will incur an additional $5.00 handling charge.
|Institutional orders must be faxed
or mailed on an official purchase order. Call for current pricing and item availability. All institutional orders are net 30 days and shipped complete unless otherwise specified on the purchase order. Shipping charges are
FOB Brockton, MA.
||Federal law requires us to keep a current copy of your state license/ DEA license on file. Please supply us with a copy of your state license and DEA registration, if applicable.
||All prices are subject to change without notice; are domestic prices in U.S. dollars; are FOB Brockton, Massachusetts; prices do not include shipping and any duties.
|| Orders generally ship within 24 hours upon receipt via UPS. Shipping charges are based on method of shipment, weight and destination. Special shipping services are available upon request, at an additional charge. These include: UPS Next Day Air and UPS Second Day Air. We do not ship orders COD. Out of country order expenses such as insurance, duties and shipping are the responsibility of the customer.
|We accept all major credit cards. We do offer net terms and accept purchase orders upon credit approval. Credit terms are net 30 days from invoice date. Balance not paid within 30 days will accrue a monthly finance charge of 1.5%. Foreign orders are prepaid by wire transfer only.
|Claims for missing or damaged items must be reported within 48 hours of receipt of order. Upon receipt of shipment, inspect cartons for any visible damage. If any parcel is visibly damaged, do not accept it. Immediately notify the carrier if there is any concealed damage. Retain all packing material and boxes. Before reporting missing items, check your packing slip to ensure the item(s) have not been backordered.
||If you are not satisfied with your purchase, please feel free to contact us at 800-441-3100 to obtain a
Return Authorization Number (RAN). All returns must be shipped prepaid to be accepted by our Return Department.
We cannot accept any returns after 90 days from invoice date.
All returns must be in saleable condition; we cannot accept back any product that has been used, opened, written on or not in its saleable condition. Sterile product that has been opened cannot be returned. Sterile products cannot be returned after 30 days. A 20% restocking fee will be applied to merchandise after the 30 day purchase period. Special order items or items that are noted “non-returnable” may not be returned.
||We are not responsible for typographical errors.